Trainee Money Adviser

Job Description

To undertake relevant training courses under the direction of the Advice Service Manager and through support and mentoring.

Following training, provide in-depth advice to clients living in Glasgow by:

Undertaking detailed casework and providing timeous advice on multiple benefit, debt and money management problems.
Ensuring all cases are compliant with all aspects of FCA regulation and in line with Scottish National Standards for Information and Advice Giving.

Please note this is a fixed term work placement with a maximum duration of 21 weeks

Key Responsibilities

Main Responsibilities

under instruction from advisers undertake detailed casework for clients, particularly in relation to multiple debt cases, and welfare benefit cases.

to learn and understand relevant legislation particularly in relation to welfare benefits, debt, bankruptcy and other debt solutions.

to ensure that systems are maintained, for case recording, statistics, follow up work and quality control

to work co-operatively with other agencies and community groups to improve the provision, standard and accessibility of money advice

through peer assessment and quality assurance checking of all casework, receive constructive feedback to assist in the identification of training and development needs

to work with colleagues, sharing information and changes relevant to the role of an adviser including changes in legislation.

to be proactive in highlighting advice issues that relate to the successful delivery of money and benefit advice

General Responsibilities

to be considerate of and respectful to colleagues and clients’ needs and limitations and act in a supportive manner as outlined in the organisations aims and principles

to assist in the improvement and development of the organisation’s money advice service

to abide by the health and safety guidelines and share responsibility for own safety and that of colleagues

to undertake any other duties and responsibilities which may reasonably be determined by the Manager

Progression

Successful candidates will have an opportunity to progress into full time employment within GEMAP upon successful completion of training.

Essential skills, experience and qualifications

Number of Hours Per Week 21 hours per week for 26 weeks

Working pattern and contracted hours (including any shift patterns)
TBC

Salary will be paid monthly and will be £12.60 per hour

Job Location and Address

The Wright Business Centre, 1 Lonmay Road, Glasgow, G33 4EL

Closing Date 11 - Nov - 2025

Anticipated Interview Date 01 - 01 - 0001

Anticipated Start Date 01 - 01 - 0001

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