Government Guidance, Support and Helplines Information

We constantly refresh our website with the latest guidance from Government as well as helplines and simple and practical guides on international trade, exporting and importing. 

Guidance

• The Border Operating Model
• Import of products, animals, food and feed system (IPAFFS)
• UK Trade Tariff: duty suspensions and tariff quotas
• Northern Ireland Protocol: the way forward
• Make sure your EU-based business is ready
• Moving goods into, out of, or through Northern Ireland
• Importing and exporting plants and plant products
• Hops & Hops Products
• Apply for a Duty Deferment Account
• Entry Summary Declarations (ENS)
• UK Import Tax Calculator | Customs Duty Calculator UK
• Confirmation that full customs declarations and controls will be introduced as planned on 1 January
• Get your business ready to use a freeport customs site
• Apply to use the freeport customs special procedure
• Declaring goods and paying tax when using a freeport customs site
• How to apply for a repayment of import duty and vat if you've overpaid (c285)
• Register for the goods vehicle movement service
• List of ports using the goods vehicle movement service
• NTE: 2021/13: EORI numbers in SPIRE 
• Webinars for importers of food and drink products from the EU to Great Britain
• Operating a Freeport customs site
• Trading and moving goods in and out of Northern Ireland
• Selling services to the EU, Switzerland, Norway, Iceland and Liechtenstein
• Importing/exporting goods
• Apply for an account to defer duty-payments
• Claiming preferential rates of duty between the UK and EU
• UK Trade agreements with non-EU countries
• EUR1 and EUR-Med movement certificate
• Apply to Import goods temporarily
• Tariffs on goods imported into the UK 

Trading support

Support available from the UK government for businesses:

• The checker tool will give you a personalised list of actions you need to take now
• The Trade with the UK tool has information for international businesses exporting goods into the UK
• The Check How to Export Goods tool provides information for UK exporters
• For further queries you can contact the dedicated business support helplines
• See specific guidance on moving goods into, out of, or through Northern Ireland

Helplines

There are a range of helplines for you to use: 

HMRC’s Customs & International Trade
– 0300‌‌ ‌322‌‌ ‌9434
New Computerised Transit System
– 0300‌‌ ‌322‌‌ ‌7095
Animal, Plant and Health Agency (APHA)
– 0300‌‌ ‌100 0‌‌313
Fish Exports Helpline
– 0330‌‌ ‌159‌‌ ‌1989 

Defra also has a number of additional helplines to help customers with questions about the different commodities that can be exported to the EU.