Member Services Officer | REF : 44633
Castlemilk Credit Union
Job Description
The Member Services Officer is a frontline ambassador for CCU, responsible for welcoming and
supporting new and existing members throughout their journey. You will help members understand.
and make the most of their credit union membership, promote active participation, and encourage.
financial well-being.
You will also work with dormant accounts, re-engaging members with their benefits, supporting.
account reactivation and encouraging full utilisation of CCU’s ethical financial services.
Please note this is a fixed term work placement with a maximum duration of 26 weeks
Key Responsibilities
Member Onboarding & Engagement:
- Guide and support new members through the registration and welcome process
- Clearly explain the benefits, responsibilities, and services available through CCU
- Follow up with new members to ensure they feel confident and supported
- Deliver a welcoming and inclusive experience in line with CCU values
Ongoing Member Support:
- Maintain strong member relationships through high-quality customer service
- Proactively engage with dormant or low-usage accounts to promote active participation
- Assist members with queries related to savings, loans, and digital tools
Administration & Compliance:
- Maintain accurate member records in line with GDPR and internal policies
- Ensure all interactions adhere to CCU policies, FCA guidelines
- Report any concerns or unusual activity to the Compliance Lead
- And any other business
Front Counter Operations:
- Handle cash and digital transactions responsibly and securely
- Support marketing and awareness events when needed
Essential skills, experience and qualifications
Desirable Skills & Qualities
- Strong communication and interpersonal skills
- Ability to work independently within established policies and frameworks
- A sense of ethics, integrity, and responsibility
- Good problem-solving ability and attention to detail
- Willingness to grow and develop through training and feedback
Key Attributes
- Resilient: Able to manage multiple tasks and member interactions with professionalism
- Empathetic: Understand and relate to the varied financial needs of our members
- Motivated: Committed to personal development and continuous improvement
- Team-oriented: Able to work well with colleagues across branches
Number of Hours Per Week 21 hours per week for 26 weeks
Wages
Salary will be paid monthly and will be £12.60 per hour
Job Details
Job Location and Address
155 Castlemilk Drive Glasgow G45 9UG
Click to apply here
Closing Date 12 - Jan - 2026
Anticipated Interview Date 01 - 01 - 0001
Anticipated Start Date 01 - 01 - 0001
