Glasgow Talks tackles tourism’s future | Glasgow Chamber of Commerce
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Glasgow Talks tackles tourism’s future

The latest in the monthly Glasgow Talks series focused on the future of tourism in Glasgow.

The event centred on the challenges faced by the tourism industry in 2018, caused by Brexit and declining domestic forecasts.

The audience heard from Professor John Lennon, director of the Moffat Centre for Travel and Tourism, Gerry O’Donnell, Corporate Affairs director at Edrington, Lesley Thomson, managing director at Spreng Thomson, and Stephen Leckie, chief executive of Hydro and Chairman of the Scottish Tourism Alliance.  

In her summary, event host Alison McRae, senior director of Glasgow Chamber of Commerce) shared some issues highlighted by the speakers that members may wish to consider in conversations going forward, to help ensure that we can continue a steady growth in Scottish tourism:

  • The ways in which business managers can gain a better understanding of productivity within their own businesses
  • How they could develop more career paths in hospitality and tourism through graduate level apprenticeships and modern apprenticeships
  • How they could think differently about how their business operates amidst all the current and varied environmental changes
  • Ways to collaborate with suppliers, other businesses, competitors, to provide a distinctive offer and achieve mutual gains
  • How they could put a continual focus on refining customer experience for their target markets through ‘individualisation’
  • How they can unlock the spirit of entrepreneurialism across their team to co-create a better customer experience
  • Ways that they can continue and maintain exceptional quality and authenticity of their product or service in a sustainable way
  • How they can use their own story-telling channels to ‘get on the pitch as a player’ behind the People Make Glasgow brand proposition

In the coming months, Glasgow Talks will feature guest speakers including Liam Hughes, CEO and founder Glasgow Distillery Company; Jonathan Hinkles, managing director of Scotland’s Airline Loganair and Adam Marshall, director general of the British Chambers of Commerce.

Glasgow Talks is hosted by Glasgow Chamber of Commerce, and supported by the Adam Smith Business School at the University of Glasgow, and Clydesdale Bank.

For more information and the full Glasgow Talks schedule, please visit:


Glasgow Talks is proudly supported by: 



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