25 Jun 2018
In a recent series of blog posts, we examined the ‘hot topic’ of Digital Workplaces; work environments leveraging the full potential of technology for rethinking the way things are done, breaking free from the limits imposed by outdated systems and outdated management thinking.
Many organisations remain stuck in a pre-digital time warp; with hierarchy, bureaucracy, legacy technology, legacy management thinking, siloes, red tape and a control mentality fossilising old practices, processes and employee thinking. The burden of excessive email and pointless meetings act as major productivity busters. The organisation is slow to respond to the rapid changes taking place in the external business environment. Significant scope for improvement exists in creating a more productive, efficient, responsive organisation.
In a Digital Workplace, by contrast, a digital first culture, combined with strong digital leadership, ensures that technology is fully embedded at the core of everything the organisation does to streamline internal processes and systems, improve efficiency and reduce costs. The net result is a more collaborative, cost efficient, agile, responsive, data driven organisation, ‘fit-for-purpose’ in a digital age.
The potential business benefits of becoming a Digital Workplace are clear - increased revenue; reduced costs; faster time-to-market; enhanced innovation; improved customer and employee experiences; greater agility and responsiveness; higher productivity; talent recruitment and retention; transformation.
Is your organisation ready?
Is your organisation ready to become a Digital Workplace?
Recent research from Gartner would suggest not.
Based on a survey of 3,120 respondents across the US, Europe and Asia/Pacific, Gartner concluded that only 7 to 18 percent of organisations possess the digital dexterity to adopt new ways of work (NWOW) solutions, such as virtual team-based collaboration, mobile working, IT consumerisation, non-routine work, tech positive and so on. An organisation with high digital dexterity has employees who have the cognitive ability and social practice to leverage and manipulate media, information and technology in unique and highly innovative ways.
By country, organisations exhibiting the highest digital dexterity were those in the US (18.2% of respondents), Germany (17.6%) and the UK (17.1%). Workers in the top three countries were much more open to working from anywhere, in a non-office fashion.
Older workers are the second most likely adopters of NWOW
A surprising conclusion of the survey was that older workers are the second most likely adopters of NWOM after young workers. Those aged between 55 and 74 years of age had a high opinion of teamwork and internal social networking technology. This was explained by the fact that employees in this age category had progressed to a position where they undertook little routine work; as a consequence, they had a generally positive attitude to changing work practices.
By contrast, employees aged between 35 and 44 years of age expressed the most negative attitudes towards the potential of technology for helping them to work better and more efficiently. The survey reported that workers in this category were feeling fatigued with the routines of life as middle age approaches. They were the least interested in mobile working.
The topic of Digital Workplaces will be discussed in more detail at Gartner’s Digital Workplace Summit 2018 taking place in London, September 24-25.
Bridgeall and Digital Workplaces
As a Microsoft Accredited Gold Partner, Bridgeall can support you on your journey to becoming a Digital Workplace. Please do not hesitate to contact us if you think we can help.
Our recent e-book, with Microsoft, can be downloaded here - Work Better Together with Microsoft Teams.
In November of this year, we will be helping to deliver a digital workplace interactive forum for public sector leaders in Edinburgh. Full details can be found here - Accelerating Digital: An Interactive Forum for Public Sector Leaders.