From 5 April 2021 click and collect services can be offered by all retailers in Level 4 areas, in line with permitted collection services regulations.
The use of click and collect services is subject to the stay local restrictions in Level 3 and 4 areas where, by law, no-one is permitted to leave their local authority area unless it is for an essential purpose.
Permitted collection services
It is important that all collection services are operated in a way that minimises any opportunity for contact between staff and customers and between customers. From 5 April, all non-essential retailers are able to offer a permitted collection service only where it meets the following legal requirements:
While permitted collection restrictions do not apply to essential retailers, the use of appointments to collect pre-ordered goods is strongly encouraged.
Whilst these measures apply, retailers who are open should strive to implement similar controls, wherever possible, in order to minimise the need for customers to enter the premises and to minimise interactions with each other and with staff.
Other measures that may be put in place could include: