Minister praises GHA for advice service
Published by Glasgow Housing Association on Sat 09 Jun 12 @ 22:15
Glasgow Housing Association (GHA) has been recognised for the quality of advice and information staff provide to a wide range customers.
GHA has gained accreditation to the Scottish National Standards for Information and Advice Providers, formerly known as Homepoint.
Housing Minister Keith Brown marked the achievement by meeting with staff at the GHA Academy.
The accreditation recognises GHA's best practice in signposting customers to where they can get help on a range of issues, such as benefits or legal advice.
A team of auditors assessed GHA late last year and concluded that the organisation's performance was 'exemplary'.
Fanchea Kelly, GHA's Executive Director of Housing and Support Services, said:
"At GHA we have a strong focus on customer service. We are often the first point of contact for people and we are delighted the auditors gave our staff such a resounding vote of confidence in the advice and support they provide."
Housing Minister Keith Brown said: "GHA staff are to be congratulated for their hard work and commitment to delivering and excellent services to tenants across Glasgow.
"It is hugely important that tenants have access to the right support and expert advice when they need it.
"This award highlights the positive strides being taken by GHA to ensure a first rate service for its tenants."
The presentation comes just after GHA was included on the Sunday Times list of the 100 best not-for-profit organisations to work for. It was the first year GHA, which was placed at number 72, had entered.