CCA Excellence Awards 2012 - RESPONSE and Hiscox shortlisted for Best Outsourcing Partnership
Published by Anne Marie Hughes on Mon 13 Aug 12 @ 10:22
RESPONSE and Hiscox UK & Ireland have been shortlisted for CCA Excellence Awards 2012 in the Best Outsourcing Partnership category.
CCA Excellence Awards programme is designed to recognise achievements of individuals and organisations committed to delivering outstanding customer service. The Excellence Awards is the most respected and sought-after programme, unique through its peer group judging process. The judging panel includes professionals from all sectors, and senior executives with wide-ranging experience in customer contact centres.
Brian Bannatyne, Managing Director, RESPONSE said: "We are extremely proud to be working with a premium brand such as Hiscox. To be short listed for this award demonstrates the strength and depth of our partnership and also the continued passion, drive and enthusiasm of our people who aim to not only delight the Hiscox customers, but to add value to the business by providing a true representation of the Hiscox brand."
Kirti Srivastavi, Head of Operations & Service Delivery, Hiscox UK & Ireland: "We demand the highest standards and a first-class team that is able to represent the Hiscox brand with pride. RESPONSE has risen to this challenge and continues to innovate alongside us to ensure that we are seen as the specialist insurance provider, trusted, and able to live up to our promise - as good as our word."
The Awards winners will be announced on the evening of 7 November 2012 at CCA's Gala Dinner & Excellence Awards Ceremony, being held at The Hilton, Glasgow.
Members and non-members were invited to submit for the awards programme. All judges are appointed following a rigorous application process demonstrating their experience and capability to judge the submissions. Only judges who operate or work in customer contact centres are appointed. This innovative, independent judging process allowed the awards programme to be a credible recognition of professionalism and achievement by fellow customer contact professionals.
Anne Marie Forsyth, Chief Executive, CCA said: "In today's challenging climate it's more important than ever to recognise the efforts of individuals and teams dedicated to going the extra mile to deliver for customers and these Awards are designed to do just that. Organisations are clearly committed to recognising the hard work undertaken throughout the year. I'd like to wish our short-listed entrants the best of luck. Given the quality of submissions received, getting to this stage of the judging process is an achievement in itself."