RESPONSE extends contract with esure worth £10M
Published by Anne Marie Hughes on Sat 09 Jun 12 @ 22:16
RESPONSE, one of the UK's leading contact management centres, based in Glasgow has secured a further three year extension to its existing relationship with esure worth £10M.
Over the past five years RESPONSE has successfully been engaged in handling the inbound sales and customer support service calls on behalf of esure, one of the fastest growing insurance providers in the UK.
The contract extension will see the continued provision of inbound and outbound services on behalf of esure's car insurance customers. The focus of the campaign will still be on sales through service, with up-sell opportunities identified from renewal enquiries, midterm policy adjustments and new business customers.
Brian Bannatyne, managing director of RESPONSE said: "We are looking forward to continuing our working relationship with esure. We see ourselves very much as a valued partner, central to the company and we want to maintain and develop this relationship over the next three years and beyond.
"This contract extension recognises the hard work which our team has delivered as well as the added value we can provide to esure's operation and their growth."
Eddie McDonald, Head of Planning and Operations Strategy for esure said: "esure is extending its contract with Response for the provision of inbound and outbound sales and service activity following a successful partnership over the past five years. Their services help us to manage our resources carefully and to the best effect for the company."