Glasgow Airport 5

UK aviation encouraging more people with a disability to fly but four airports told they must improve

The UK Civil Aviation Authority (CAA) has today published a report that assesses the top 30 UK airports on the quality of assistance they provide to passengers with a disability. It shows that the number of people with a disability requesting extra help when travelling by air continues to grow significantly and has now reached over three million journeys in 2016 – a rise of over 66 per cent since 2010.  The report reveals that the majority of UK airports are providing ‘very good’ or ‘good’ support.  But four airports have not met the CAA’s expectations and have been told they must improve.

The CAA’s framework, the first of its kind in Europe, was introduced to ensure there is a consistent and high quality service for disabled passengers across UK airports. The CAA assesses airports against a number of measures to establish how well they are performing for disabled passengers. Where airports regularly under-perform, the CAA can take enforcement action to ensure services are improved.

Of the airports reviewed, six were rated ‘very good’, 20 rated as ‘good’ and four rated as ‘poor’. Those with ‘very good’ and ‘good’ ratings have performed well in areas such as customer satisfaction, waiting times and engagement with disability organisations. East Midlands, Exeter, Heathrow and Manchester airports that have been rated ‘poor’ have all now committed to make improvements and the CAA expects work to implement these plans to start immediately.  

Richard Moriarty, CAA Director of Consumers and Markets, said: “UK aviation should be proud that it continues to serve a rapid increase in the number of passengers with a disability. Our surveys, along with the airports’ own studies, have shown high levels of satisfaction among disabled passengers and we have seen some examples of excellent service where assistance is well organised and delays are minimal.  However, East Midlands, Exeter, Heathrow and Manchester have fallen short of our expectations and we have secured commitments from them to make improvements. We will monitor their implementation over the coming months to make sure that services for passengers with a disability or reduced mobility continue to improve.” 

Table of airport performance

 

Aberdeen

 

 

 

Belfast City

 

 

 

Belfast International

 

 

 

Bournemouth

 

 

 

Bristol

 

 

 

Cardiff

 

 

 

City of Derry

 

 

Doncaster Sheffield

 

 

Edinburgh

 

 

Leeds Bradford

 

 

Liverpool

 

 

London City

 

 

London Gatwick

 

 

London Luton

 

Birmingham

London Southend

 

Glasgow Prestwick

London Stansted

 

Glasgow

Newcastle

East Midlands

Humberside

Cornwall Newquay

Exeter

Inverness

Southampton

London Heathrow

Norwich

Sumburgh

Manchester

Very Good

Good

Poor

Note: The CAA’s full report ‘Accessible air travel: Airport performance report 2016/17’, provides a full explanation of how each ranking is defined.

Our Partners

© Copyright 2017 Glasgow Chamber of Commerce. All Rights Reserved.
Glasgow Chamber of Commerce is British Chamber of Commerce Accredited.
Website by Beam Digital and Design. SEO by Boyd Digital